Shopify

Some checkouts may not be displaying calculated FedEx rates as expected, due to an outage between FedEx and Microsoft Azure. Backup shipping rate configurations will be used instead. FedEx label purchases are also unavailable.

Some storefronts on Oxygen may currently be inaccessible. We are currently investigating the issue.

Some customers may experience email sign in issues with Shop Pay. Shopify is investigating an issue preventing users using Email One-Time-Password (OTP) to sign into Shop Pay. This is affecting checkout. Customers can still use SMS One-Time-Password (OTP).

Some users are currently experiencing an issue where they are unable to connect with Live Support. Users are able to select the option to contact support and are then seeing a longer than expected wait time to connect. The issue has been identified as coming from the ongoing issue with Amazon Web Services (AWS). In the meantime, you are able to use the documentation and automated assistant a...

Some users are currently experiencing an issue where they are unable to connect with Live Support. Users are able to select the option to contact support and are then seeing a longer than expected wait time to connect. The issue has been identified as coming from the ongoing issue with Amazon Web Services (AWS). In the meantime, you are able to use the documentation and automated assistant a...

Users may experience issues when trying to use some payment methods. Users may also experience issues accessing Shopify support. AWS is currently reporting issues which is affecting many of these services. We will update as we know more.

Our instalments payment partner Affirm is currently experiencing issues in Canada and the US. Customers are experiencing issues when trying to access Buy Now, Pay Later at checkout in these regions.

Merchants and customers may experience issues when trying to use the third-party payment method PayPal. The error will appear as a failure to process. As a result Shopify Payments credit card payment attempts may also fail for shops based in France.

Some Shopify Flow automations, specifically workflow runs resuming from a wait step, are currently delayed for some stores; however, no underlying store data has been lost.

Some merchants may notice errors in their admins while attempting to purchase UPS shipping labels. We are currently working with UPS to investigate the issue. Shipping options are functional for customers at checkout; only the purchase and printing of UPS shipping labels from the admin may be affected.

We are experiencing issues with our third-party domain provider OpenSRS which may prevent new domain purchases and updates to existing domains' NameServer records.

Staff accounts cannot add or edit product images on their product pages in the Shopify Admin, preventing them from updating media on products.

Some customers are experiencing issues with accessing the Shop App and/or using Shop Pay at checkout.