ShipStation

To comply with new customs regulations, <b>carriers, including <a href=“https://about.usps.com/postal-bulletin/2025/pb22682/pb22682.pdf”>USPS</a> and others, are now requiring six-digit Harmonized System (HS) codes</b> on <b>all</b> international commercial shipments. <b>Effective September 1, 2025</b>, shipments without these codes may be delayed or rejected by customs authorities.

Effective 21st of August, all US-bound shipments from Australia will be paused due to uncertainty around the new tariffs. The Sendle team is working on releasing a Delivered Duty Paid (DDP) service, and we will provide an update once this is available. You can also follow along for updates on the Sendle website: https://try.sendle.com/en-au/delivery-disruptions.

<strong>Canadian Carriers</strong> <strong>Canada Post:</strong> Effective October 11, 2025, <strong>Canada Post and the CUPW moved from a full, national strike to rotating strikes.</strong> Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability. Canada Post will first process mail and parcels already in the network. New commercia...

ShipStation is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

ShipStation is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

We are currently experiencing issues causing connectivity errors and delays across the Shiptation platform, which may impact shipment processing, tracking updates, login attempts and other parts of the platform. This issue is related to a wider, external outage at a major cloud infrastructure provider. Our engineering teams are engaged and are working to identify the most direct path to recov...

We have identified an issue with the performance of our payment systems and are working to resolve it.

ShipStation is aware of the technical issues impacting ShipStation Phone Support. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!