SendGrid

Starting around 19:48 PT on 12/15/2025, all customer using New Marketing Campaigns contact writes may experience delays due to an ongoing issue with our third party vendor. The third party vendor has identified the issue and is working on a fix. Mail send is not affected. We will provide another update in 60 minutes.

Starting around 12:30 AM, PST on 8th Dec, our engineers began investigating an issue with editing currently existing segments. Customers may experience an error in the UI that states 'You can't edit the conditions in this segment This segment contains conditions that cannot be edited in the ui. Please contact your developer to edit the conditions contained in this segment.' This does impact mai...

Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available

Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in ...