As of 1:00 AM ET (approximately one hour ago), our Facebook integration sync encountered a failure, resulting in a temporary delay in data sync. We have confirmed that no data has been lost, and the system failure is strictly impacting sync times. The root cause has been successfully identified, and our engineering team is actively working on deploying the necessary fix.
Starting at 1:00 PM US/Eastern, we began experiencing delays of up to 40 minutes for SMS events processing. SMS Sending is not impacted. We have identified the issue and are in the process of reverting a change to restore normal processing. We'll provide updates as soon as more information is available.
Starting around 2:50am EST, due to outages with an upstream provider, several services in Klaviyo including log-in and sending are inaccessible. We'll provide updates as soon as more information is available.
Users report inability to access the website, facing infinite loading, error pages, and 503 errors preventing login.