Gorgias
Status Page
Last 30 Days
Incidents in the last 30 days
Helpdesk web application slowness
We are currently investigating slowness on the helpdesk-web-app. Investigations are on-going but initial efforts have shown that it might be related to third-party extensions. If you experience heavily-degraded performance, you should be able to use the application without issues in incognito mode.
Increased error rate and delayed message processing
There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.
Slowness on Helpdesk
We are currently investigating the issue.
Delay in Knowledge updates sync for AI Agent
We are continuing to work on a fix for this issue.
Knowledge sync delay to AI Agent
A update has been implemented to better handle large payload and we are monitoring the delay.
Several Gorgias components down due to a third-party provider outage
One of our major third-party providers (Cloudflare) is currently experiencing issues, making several components of our platform down or degraded. We're currently investigating the extent of the problem.