Gorgias

Our team has been notified of users receiving notifications and not being able to view notifications on the platform. We are actually investigating the issue and are working towards resolving this.

We are experiencing delays in receiving real-time updates for changes to the Customer widget. We are currently working on mitigating the issue.

We continued to monitor and measure the performance of the workaround that we set in place. We managed to process all the messages from Shopify, so there shouldn't be any more delays. We are still monitoring the situation and making sure that the impact is minimal.

Related to the widespread issues observed today, we're experiencing delays processing Shopify updates

We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.

The issue has been identified and a fix is being implemented.

Due to a third party outage, the signup page https://www.gorgias.com/signup is returning errors. We are monitoring the situation.

One of our partner is encountering issues which impact the fetch of the billing information for some of our customers. Billing status page may not be responding.

We are currently experiencing disruptions to our phone services due to an ongoing outage at Twilio (https://status.twilio.com), our telephony provider. This issue is related to a broader AWS incident affecting multiple services. Impact: - Incoming and outgoing calls may fail or experience delays. - inbound/ outbound SMS may fail or experience delays.

We are currently investigating the issue and working on a fix

We are currently investigating this issue.