BigCommerce
Status Page
Last 30 Days
Incidents in the last 30 days
Order Webhook Delivery issue in APAC region
We are currently investigating this issue.
Merchants can't login to their Control Panel
The issue has been identified and a fix is being implemented.
Search Issues
Commerce engineers are currently investigating an issue when using faceted search features. We will provide an update shortly.
Intermittent Availability Issues
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
SMS 2FA Disruption Due to Twilio Outage
Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentication (2FA). If you're affected, please contact Support to temporarily switch to email-based 2SV. For further service health updates, visit https://status.twilio.com
Issues with completing checkout
Commerce engineers are investigating reports where customers are not able to complete checkout on a subset of stores.
Payments with Paypal
Commerce engineers are investigating reports processing payments with Paypal for a subset of stores
Webhooks delayed
Commerce engineers are investigating a delay in webhooks processing for a subset of stores.
B2B Edition API account creation issues
Commerce engineers observed an issue with creating API accounts from within the B2B Edition UI. We have identified the cause and are working on a fix.