← Current Status
BigCommerce

BigCommerce

OPERATIONAL

Status Page

https://status.bigcommerce.com/

Last 30 Days

5 incidents
December 05, 2025
03:57 UTC
Stores unavailable - 500 error on storefront
December 06, 2025
No incidents reported
December 07, 2025
No incidents reported
December 08, 2025
No incidents reported
December 09, 2025
No incidents reported
December 10, 2025
No incidents reported
December 11, 2025
No incidents reported
December 12, 2025
No incidents reported
December 13, 2025
No incidents reported
December 14, 2025
No incidents reported
December 15, 2025
No incidents reported
December 16, 2025
No incidents reported
December 17, 2025
No incidents reported
December 18, 2025
No incidents reported
December 19, 2025
No incidents reported
December 20, 2025
No incidents reported
December 21, 2025
No incidents reported
December 22, 2025
10:43 UTC
Payments with Authorize.net
December 23, 2025
No incidents reported
December 24, 2025
No incidents reported
December 25, 2025
12:06 UTC
Failed GraphQL Logins
December 26, 2025
No incidents reported
December 27, 2025
No incidents reported
December 28, 2025
22:00 UTC
Cannot reach checkout payment step
December 29, 2025
No incidents reported
December 30, 2025
06:41 UTC
Intermittent Availability Issues
December 31, 2025
No incidents reported
January 01, 2026
No incidents reported
January 02, 2026
No incidents reported
January 03, 2026
No incidents reported

Incidents in the last 30 days

Intermittent Availability Issues

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores in the US region. We will provide an update shortly.

BigCommerce
• Started 4 days ago • Resolved in about 3 hours

Cannot reach checkout payment step

Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue

BigCommerce
• Started 5 days ago • Resolved in 21 minutes

Failed GraphQL Logins

Commerce engineers have received reports of some customers experiencing issues with login via GraphQL. The problematic release has been identified and a fix is being tested.

BigCommerce
• Started 9 days ago • Resolved in about 3 hours

Payments with Authorize.net

Commerce engineers are investigating reports of payment processing issues when using Authorize.net for a subset of stores

BigCommerce
• Started 12 days ago • Resolved in 13 minutes

Stores unavailable - 500 error on storefront

We are investigating an issue where storefronts are returning a 500 error

BigCommerce
• Started 29 days ago • Resolved in 26 minutes